Mack Trucks advances connected vehicle capabilities with automated software updates

Mack Trucks shares enhancements made to its over-the-air (OTA) capabilities by introducing two advancements that will help fleet managers maximize vehicle performance while reducing administrative workload. The introduction of automated software deployment through AutoSend and self-service parameter updates will make it easier for contractors to keep their fleets fully optimized through Mack's OTA service. 

These advancements represent Mack's latest steps in streamlining fleet management, eliminating manual processes, and helping contractors get the most value from their vehicles with minimal effort. The announcement comes as Mack prepares for the April 2025 launch of its new highway truck.

Mack advances its automated software for trucks 

In the first quarter of this year, Mack's new automated software deployment strategy, AutoSend, will become standard for contractors with trucks equipped with Driver-Display Activation — Mack's in-cab digital interface that allows drivers to review and install software updates directly from their truck's dashboard display. Available through Mack's integrated optime subscription service, AutoSend comes as part of the Mack OTA service at no additional charge. Driver Display Activation capability comes standard on most Mack-powered trucks built after November 30, 2020. This proactive approach allows updates to be completed in 30 minutes or less, ensuring fleets maintain optimal performance with minimal disruption to operations.

"These enhanced connected vehicle capabilities demonstrate Mack's ongoing commitment to providing insights and support that help our contractors perform at their best," said Jonathan Randall, president of Mack Trucks North America. "By automating and simplifying the software update process, we're helping contractors maximize their return on investment and better serve their contractors while reducing the administrative burden of fleet management."

The portal focuses on custom solutions

Additionally, Mack is introducing self-service parameter updates through its Mack Connect portal — the company's comprehensive fleet management and uptime solutions platform — in the second quarter of this year. This update will allow fleet managers to create and deploy custom parameter profiles directly from Mack Connect.

Contractors can manage critical vehicle settings such as road speed limits and idle shutdown parameters without assistance from Mack's Uptime Center — the company's state-of-the-art command center that provides around-the-clock vehicle monitoring and support services.

"The future of fleet management lies in connected vehicle technology, and these new features represent a significant step forward in that evolution," said Nicole Portello, senior vice president and chief digital officer. "With AutoSend and self-service parameter updates, we're giving contractors unprecedented control over their vehicles' performance while ensuring they have immediate access to critical software improvements. This is about delivering technology that works as hard as our contractors do."

The new features build upon Mack's established OTA service, which has been used in the industry since its introduction in 2017. Regardless of fleet size, streamlining the update process has significant advantages, as it doesn't require a truck to be taken out of service.