Rehrig Pacific Company and Openscreen work to improve residential waste user experience

Openscreen, a support and engagement platform, has partnered with Rehrig Pacific Company, a waste and recycling company, to transform the residential user experience in the waste and recycling industry.  By incorporating Openscreen's QR Code-activated microsites with Rehrig Pacific's carts, the partnership aims to enable a contextual point of interaction for residents on their municipal carts.

"Partnering with Openscreen is a significant step forward in our mission to innovate and improve carts and services in the waste and recycling industry," says Rebecca Vara, VP of environmental sales at Rehrig Pacific Company. "Their technology will allow us to digitally connect our carts and provide a better service to our customers and their residents."

Openscreen's solution effectively brings residential carts into the Internet of Things (IoT) universe. These IoT smart carts will power a more efficient, transparent, and interactive experience for municipalities and residents alike. Every cart will be uniquely identified and have model and municipality-specific information accessible through its microsite.

"We are excited to work with Rehrig Pacific Company to bring our technology to the waste and recycling sector," says Gemini Waghmare, CEO of Openscreen. "Our Point of Interaction solution will help Rehrig Pacific redefine cart features and their connectivity and set higher expectations for municipalities. It will help create greater efficiency and sustainability, and we look forward to the positive changes this partnership will bring."

Residents may scan carts and launch a full digital experience that is contextual to the city and cart. The solution simplifies support services, enhances cart tracking, improves operational efficiency, and provides real-time insights, setting a new standard for carts and improving the resident experience in the waste and recycling industry.

Key characteristics of the QR code solution

Enhanced cart tracking

Openscreen's serialized QR Code technology enables Rehrig Pacific customers to track waste and recycling carts more accurately, ensuring proper delivery, service, and support.

Dynamic content and best practices

Customer microsites provide custom, real-time information about their municipalities' waste and recycling programs. Municipal guides, instructions, and videos are digitally available and easily accessible to all residents, promoting best practices, transparency, and accountability.

Digital service requests

Municipal waste and recycling services are often jointly supported by the city, haulers, vendors, and 3rd party service providers. This creates multiple support streams and leaves residents guessing who to contact and how to contact them when they need help.

Openscreen's solution eliminates this confusion by allowing residents to submit fully qualified service requests that are automatically triaged to the appropriate team. Inbound support calls, email submissions, and service request reassignment are reduced or completely eliminated through self-resolution and digital service requests.

Operational efficiency

The solution streamlines municipalities' and haulers' waste management processes, increasing self-resolution, reducing manual labour and minimizing errors, driving cost savings, and improving service delivery.

No need to download or install any app

Users can use any mobile device's camera to scan and initiate a rich mobile experience. Openscreen's platform also integrates with existing systems used by cities, haulers and vendors.

The service requests and additional data collected through Openscreen's point of interaction microsites can easily be integrated into existing systems, ensuring the data is readily accessible to all stakeholders. Residents, cities, haulers and vendors can also receive SMS & email notifications upon service request submission.

Sustainability impact

By engaging and educating residents, cross-contamination is dramatically reduced, improving recycling processes and reducing waste. The partnership aligns with both companies' commitment to sustainability and environmental responsibility.