Battle Motors has launched Battle Truck Solutions (BTS), a new business entity. This will replace HQ Services. Battle Motors says that this is a shift in its desire to support its dealers and users.
BTS will provide aftersales support to Battle Motors dealer locations across the U.S. and Canada. It will encompass the entire after-sales chassis support departments, including parts, service, and dealer operations. This new division aims to offer improved services to its dealer network, improving parts and service support.
"Our goal with Battle Truck Solutions is to strengthen our brand recognition while consistently exceeding expectations in terms of quality and excellence," said David Garcia, SR VP of Battle Truck Solutions. "We are committed to providing a wide range of services and solutions that not only meet but surpass, the needs of our partners and customers."
Battle Truck Solutions has moved the parts department into a new parts distribution centre in Dennison, Ohio. Establishing a new distribution centre is the beginning of improved urgency, execution, and efficient service for users.
Completed and developing projects under BTS include:
- Truck down service repair ticketing system: A streamlined system to facilitate direct communication with the Battle Motors service team for prompt response, organized visibility, and efficient issue resolution.
- Increased service support staff: Expansion of internal and external service support staff to cover the United States and Canada.
- Dealer-sponsored warranty for end-user fleets: A new warranty program designed to benefit end-user fleets through Battle Motors' dealer network.
- Improved warranty claim system: Enhancements to the warranty claim process to ensure a more prompt and efficient user experience.
- Dealer portal: The dealer portal is now complete. It includes Parts, Service, Truck Sales, Marketing, Engineering, and University departments.
- EPC (electronic parts catalogue) enhancements: Ongoing improvements and evolution of Battle Motors' electronic parts catalogue.
- Specialized aftermarket parts program: A program designed to provide a comprehensive range of aftermarket parts for all makes and models.
- Evolving parts support staff: Expansion of district parts managers to cover the United States and Canada, as well as additional support for internal parts support staff.
- Entire parts separation: A systematic (new business system) and physical separation of parts inventory to improve "on demand" availability.
- Dealer systems integration: Ongoing efforts to integrate systems across Battle Motors' dealer network for increased efficiency and effectiveness.
- E-commerce parts ordering platform: A user-friendly platform for dealers to order parts conveniently online.
