DEVELON expands its fleet management telematics system with new digital platform
DEVELON has introduced a new iteration of its fleet management system: MY DEVELON. The system is a new digital platform for managing construction equipment.
"Dealers and customers can access and manage the DEVELON construction equipment maintenance and operation data using the MY DEVELON app or on a web browser," says DEVELON Telematics Manager Stojan Arezina. "Our customers can remotely check the status of their equipment and communicate with their machines by sending certain messages."
New features of DEVELON's fleet management system
Some of the newest features now available on the MY DEVELON platform are the ability to download service tools and get personalized quotes for parts for DEVELON equipment.
"We provide a menu for customers to request a quote for DEVELON genuine parts from their local dealer," Arezina says. "It will be a very useful resource for customers. They can select the parts they want to receive a quote on and send it to their dealer. Additionally, customers can subscribe to our exclusive digital services."
Increased use of telematics
More dealers and contractors are utilizing telematics data, according to Arezina. He says that during CONEXPO-CON/AGG in 2023, the company successfully showcased the telematics service and how it can benefit contractors. Although some people can be intimidated by the amount of data, Arezina says DEVELON and its dealers are working hard to develop training programs that help educate how to navigate the system. That starts with DEVELON dealers using brief, streamlined training materials.
"When a customer purchases a new machine, our dealership sales specialists provide some basic training about telematics with the customer," he says. "When the customer leaves with the new machine, the customer has a telematics profile. The customer can log in and start tracking the new machine immediately."
One of the most popular features of telematics services is the ability to receive codes from machines. Dealers and contractors can subscribe to receive notifications when a DEVELON machine requires service. Arezina says this allows dealers to proactively engage with customers and their machines, optimizing uptime protection.
"Our telematics offering helps keep our customers' machines working the way they were intended," Arezina says. "Dealers and customers can better remotely monitor machines to ensure they are in good health and can schedule routine maintenance to ensure it's done when it's needed."
The MY DEVELON app is available for download from app service providers. Current users of the DEVELON fleet management system should replace the current app by downloading the new MY DEVELON app. They can log in with the same credentials.
